At Canada Web Hosting, the goal is deliver the best quality managed hosting service available in Canada. This requires a commitment to being proactive at all layers of Canada Web Hosting's operations. Instead of reacting to problems, Canada Web Hosting focuses on preventive action aimed at eliminating the root causes of downtime and minimizing the effects of any failure if it does occur.
Information Management is Key
Key to Canada Web Hosting's proactive approach is its Unity Control Panel. It is through Unity that all information flowing from the three pillars of their managed hosting, i.e. infrastructure, managed services and proactive support, is centralized and communicated to staff and clients. Only through this level of information management can Canada Web Hosting act proactively and provide a consistently excellent customer experience.
Proactive Systems and People
Canada Web Hosting's proactive approach began with their investment in the Class A hosting infrastructure necessary to support the industry's best Service Level Agreements. It also extends to the engineering of robust hosting platforms, such as Canada Web Hosting's Synergy Web and Mail Clusters, with built-in redundancy, fault tolerance and scalability. Furthermore, Canada Web Hosting's proactive approach is evident in its automated monitoring, backup and patching systems and its commitment to hiring and training quality people capable of rigorously researching and following industry best practices for engineering reliable UNIX and Windows web hosting solutions.