Sales: +1-866-297-0853
Support: +1-877-587-2771
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    Proactive Support Platform:

    At the heart of Canada Web Hosting's operations is its Proactive Support System. This system works at all layers of Canada Web Hosting to eliminate or mitigate the root causes of problems before they cause downtime. On the front lines of this system are the Technical Account Manager and the Technical Support Staff.

    • Technical Account Manager (T.A.M.)
      Each and every business and enterprise-class customer on the eMax hosting platform is assigned a Technical Account Manager (T.A.M.). Your T.A.M. will be your point-of-contact with Canada Web Hosting. They will try to get to understand your e-business and anticipate your hosting needs. Your T.A.M. will also act as your advocate within Canada Web Hosting to help us be a seamless extension of your business.
    • 24/7 Technical Support
      Canada Web Hosting backs all its eMax hosting services with friendly, knowledgeable and responsive 24/7 technical support from our Customer Service Center in Canada's 'Silicon Vineyard': Kelowna, BC, Canada. Unlike many web hosts, we do not outsource any of our front line technical support overseas.
    • Custom Server Administration
      Canada Web Hosting includes $225 (3 hours @ $75) of FREE custom web and application server administration a month with every eMax account. Custom server administration services are typically initiated by the client and managed as a project with a work schedule and estimated time to complete. For example, this service would cover helping install or debug a web package, script or application. Additional hours are billed at $75 per hour.
    • Database Administration
      Canada Web Hosting provides dedicated MySQL and MS SQL database services on our high performance databases to every eMax client. This service includes expert Database Administration (DBA) support for MSSQL and MySQL. Our MySQL and certified MS SQL and Oracle DBA's can help you confront a full range of database issues including: trouble shooting, performance optimizations, upgrades and capacity planning. Oracle and Advanced MySQL and MS SQL DBA support is billed at $150 per hour.

    Unity Control Panel

    The Unity hosting control panel is Canada Web Hosting's proprietary server and account management system. Although simple enough for a hosting novice to use, Unity is powerful enough to manage UNIX and Windows servers in Toronto and Vancouver from the same login and interface.

    • Key features include:
    • Powerful web-based UNIX and Windows Server Control Panel
    • Integrated Account Management and Trouble Ticket System
    • DNS and Mail Account Management
    • Detailed Server Performance and Availability Reports
    • Network and Server-level SLA Reports
    • End-User Trouble Ticket System
    • Comprehensive Documentation
    • FAQ Database

    Toronto and Vancouver Data Centers
    Canadian Data Centers